m.taya365 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how m.taya365 ("we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you" or "your") who access or use the m.taya365 online gaming platform, including our website, mobile applications, and any related services (collectively, the "Platform").

This Policy applies to all personal information collected through the Platform, whether provided directly by you during registration, collected automatically through your use of the Platform, or obtained from third-party sources. By registering an account or using the m.taya365 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.

m.taya365 is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.

2. Information We Collect

m.taya365 collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, gender, nationality, email address, mobile number, and residential address (including city, province, and postal code).
• Identity Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID), proof of address, and selfie photographs for KYC (Know Your Customer) compliance.
• Financial Information: Payment method details including GCash account numbers, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other Philippine banks), and transaction history.
• Communications: Messages, emails, and chat transcripts exchanged with our customer support team.
• Preferences and Settings: Responsible gaming settings, notification preferences, and account configuration choices.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed.
• Log Data: IP address, access timestamps, referring URLs, and error logs.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location data unless explicitly permitted by you.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies as described in Section 8 of this Policy.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from GCash, PayMaya, and banking partners to verify deposits and withdrawals.
• Identity Verification Services: Results from third-party KYC and anti-money laundering (AML) screening services.
• Fraud Prevention Services: Risk scores and fraud indicators from third-party security providers.

3. How We Use Your Information

m.taya365 uses the personal information we collect for the following purposes:

Purpose	Legal Basis	Data Used
Account registration and management	Contractual necessity	Registration info, identity documents
Processing deposits and withdrawals	Contractual necessity	Financial info, transaction history
Identity verification (KYC/AML)	Legal obligation	Identity documents, selfie photos
Customer support and dispute resolution	Contractual necessity	Communications, account activity
Fraud prevention and security	Legitimate interest / Legal obligation	Device info, IP address, usage data
Responsible gaming compliance	Legal obligation / Legitimate interest	Gaming activity, self-exclusion settings
Platform improvement and analytics	Legitimate interest	Usage data, device info, log data
Personalized gaming experience	Consent	Preferences, gaming history
Marketing and promotional communications	Consent	Email, mobile number, preferences
Regulatory reporting and compliance	Legal obligation	Transaction records, identity data

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4. Disclosure of Your Information

m.taya365 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting services, customer support platforms, and analytics providers. All service providers are contractually required to protect your data and use it only for the purposes we specify.
• Regulatory Authorities: We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies when required by law or regulation.
• Law Enforcement: We may disclose your information to law enforcement agencies, courts, or other government bodies when required by a valid legal order, subpoena, or warrant, or when we believe disclosure is necessary to prevent fraud, protect the safety of our users, or comply with applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: We may share your information with third parties for any other purpose with your explicit prior consent.

5. Data Retention

m.taya365 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments.
• Identity Verification Documents: Retained for a minimum of five (5) years after account closure or the completion of the transaction for which they were collected.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.

When personal information is no longer required, m.taya365 will securely delete or anonymize it in accordance with our data disposal procedures.

6. Data Security

m.taya365 implements a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication (MFA) options for account access.
• Regular security audits, vulnerability assessments, and penetration testing.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive employee training on data privacy and security best practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC requirements.

While we take every reasonable precaution to protect your data, no security system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, m.taya365 will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

7. International Data Transfers

m.taya365 primarily stores and processes your personal information within the Philippines. In some cases, your data may be transferred to and processed in countries outside the Philippines — for example, when we use cloud hosting services or third-party analytics providers with servers in other jurisdictions.

When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. We will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or as otherwise permitted by the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

m.taya365 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly. These include session management cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Analytics Cookies: Help us understand how players use the m.taya365 Platform, which pages are most popular, and where users encounter difficulties. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as your preferred language, game settings, and responsible gaming limits.
• Marketing Cookies: Used to deliver relevant promotional content within the Platform. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the m.taya365 Platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by m.taya365:

10. Children's Privacy

The m.taya365 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe their child may have registered on the m.taya365 Platform are encouraged to contact our support team immediately. We take underage gambling very seriously and cooperate fully with parents, guardians, and regulatory authorities to address such situations.

11. Changes to This Privacy Policy

m.taya365 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email or SMS notification to the contact details associated with your account. The updated Policy will be effective immediately upon posting unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how m.taya365 protects your personal information. Your continued use of the Platform after the posting of any changes constitutes your acceptance of the revised Policy.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact our Data Protection Officer (DPO):

m.taya365 Data Protection Officer
Email: [email protected]
Support: [email protected]

Email addresses above are provided as plain text for reference only and are not clickable links. Please copy the address into your email client to get in touch.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.